Unfortunately, this was the one meal in Amsterdam that really disappointed us, particularly because the service and food everywhere else we visited had been exceptional.
We waited quite a while to be served and ordered our mains with the wine pairing. Both wines arrived well before the food, including a white wine that was already warm, so they were taken away to be brought back with our meals.
The problem was that we didn't have consistent servers. The person who took the wine away didn't appear to know when our food had arrived, while the person who brought the food clearly didn't know we'd ordered a wine pairing. As a result, neither wine came back. We eventually had to ask for them when we were already halfway through eating. Warm white wine and cold food is pretty much the opposite of how a wine pairing should work.
The food itself had some good elements. My husband's sauce was delicious, but his pasta was cold and the mushrooms lacked flavour. However tasty a pasta dish might be, serving it cold is always going to spoil it. My burger was perfectly nice, although nothing particularly special, but the chips were cold to the point that I didn't eat them. If you're serving burger and chips and half the plate is left uneaten, someone should really notice.
That was probably the biggest issue. The restaurant wasn't particularly busy and there seemed to be plenty of staff, but there was very little attention to what was happening at individual tables. Staff seemed to spend quite a lot of time talking amongst themselves and, when our plates were eventually cleared with a significant amount of food left, nobody asked whether there had been a problem.
We raised it ourselves at the end and even had to suggest whether they might offer us a cocktail at the bar. They eventually did, which we appreciated, but we'd much rather someone had checked on us during the meal and had the opportunity to put things right then.
The menu is quite limited too, so this isn't a case of a kitchen trying to execute a huge number of dishes.
Perhaps we were unlucky, but compared with the exceptional service and quality we experienced everywhere else in Amsterdam, this really stood out for the wrong reasons. It could be so much better, but based on our experience I would avoid it.
I’m very impressed with Mr. Sushi’s service! A while ago, they accidentally left part of my order out. Then, when I placed another order two weeks ago, they remembered the previous mistake and included four extra pieces of nigiri sushi as a gesture to make up for it. That’s the kind of hospitality you really appreciate!
On top of that, the quality of their sushi is excellent for the price. Overall, my orders have consistently been fantastic, and Mr. Sushi has definitely been a great hit for me!
I always buy Waldkorn bread, which lately is either smaller, then tastes different, or falls apart, but since yet another price increase—it now costs 4.55!—that’s the limit for me; I’m not buying here anymore and am going to look for another baker.
A year ago I had a pizza and a kapsalon, the pizza was great! The kapsalon on the other hand 'had promised myself never to get it here again' today I gave it a try with a doner sandwich (€7) and fries (€5.50), it was wrapped in foil, when I opened it the meat or the foil smelled so bad that I couldn't eat it after one bite, the fries looked like a €1 bag from AH, full of grease and poor quality, unfortunately this was the last visit, I gave both food items to a homeless person and went to sleep on an empty stomach.
The wardrobe lady was extremely rude. I had to leave due to an emergency, but she did not want to give me my jacket back and made me stay until the club closed. I tried reasoning with her, but she just cussed me out. I would have left, but my apartment keys and ID were in the jacket. Spare yourself the possible headache and just go to an actual club.
I had a delicious meal. I ordered a tjauwmin BBQ by phone and went to pick it up myself. I was spoken to in a friendly and enthusiastic manner on the phone and when picking up my food.
Kind regards, Bri
We had a very disappointing experience at this branch. We came for breakfast shortly after 9 AM, and I ordered the Double Egg Bacon Breakfast Menu. When we received my order, my husband noticed a strange green discoloration on the egg. After opening it, it looked like mold to us, so we immediately brought it back to the counter.
Instead of calmly explaining the situation or apologizing, the staff took the food and then started shouting at my husband. When I came over after hearing them, both staff members were shouting at us. I was honestly confused by their reaction. We were the customers who had just been served an egg that appeared unsafe to eat, yet we were treated as if we had done something wrong.
We also witnessed the staff behaving rudely toward other customers.
Food safety concerns should be taken seriously, and customers should never be shouted at for raising a legitimate concern. The service and attitude we experienced were completely unacceptable. We would not recommend this branch.
I waited 1 hour for my order and then called. They said that their delivery driver still has to come in for work and that I have to wait an extra 45 minutes on top of the hour I have already been waiting. This is totally unacceptable, and no alternative or apology was offered.
What a terrible place! Drinks on the menu are 4 euros, but when paying, it turns out they cost 8!!! euros due to events. Fine, but then mention it! We feel ripped off; the bitterballen were still frozen. That's why we decided to leave quickly; goodbye forever!
Ordered 2 pizzas at 8 PM. Waited 2 hours for my order. Impossible to reach, so I just went there myself. Turned out the entire branch was simply closed! Ridiculous that I was still able to order... unbelievable.