I rarely write a negative review, but this was without a doubt the worst service I have ever experienced in a restaurant.
My husband, his family, and I sat down on the terrace, but our table was dirty and clearly hadn't been cleaned after the previous guests. We had to move the dirty plates to another table ourselves before anyone helped us. We politely asked the waitress if she would clean the table. Instead, she took our order first.
We also asked for an ashtray. A moment later, she brought a dirty ashtray from another table, still full of cigarette butts and ash. That is absolutely unacceptable.
After our order, we waited about twenty minutes for our drinks. My husband went to ask where the drinks were. About five minutes later, another waitress finally came with the drinks. We politely asked her again if she would clean the table. Her answer was: "No, we are busy. We don't have time for that." Then she said that if we didn't like the dirty table, she could cancel our order and we would have to leave the terrace. My husband asked to speak to the manager, but she said he wasn't there. When my husband went inside and spoke to the bartender, the latter told him that he was the manager. After hearing the story, he only said that he stood behind his colleagues and asked us to leave the terrace. When my husband walked back outside, the first waitress even said: "See? I always stand behind my colleagues."
As a restaurant manager on a river cruise ship in Switzerland, I have worked in the hospitality industry for years, and I have never experienced such disrespectful, unprofessional, and unhygienic treatment. A manager ought to investigate both sides of a complaint instead of automatically siding with the employees.
I sincerely hope that the owner or management takes this feedback seriously, because with this kind of service, you only drive customers away. Respect, hygiene, and professionalism should always come first.
Last Sunday we had a drink on the terrace. We ordered 1 draft beer and 1 white wine, probably the last bit from the bottle because the people next to us were getting a normal glass of wine. The bill was incorrect; we had to pay €16.75 as they had charged €7 too much. After reporting this, we received the difference in cash.
This is the second disappointing experience; we ate there once before and the brownie was rock hard.
We are never going here again!
Better than World Restaurants. Focusses on east Asian food and quite flavorful and comparatively less distractions. The chefs are fast. Parking is huge !
What a lovely place and what a manager!!! Just like it should be everywhere... here it is! AMAZING... food, drinks, service, menu, value for money... TOP! And Bob... great guy! Thanks for a wonderful evening at your place in Breda!
Very friendly service, which helps in every possible way if you have an allergy to anything. Incredibly tasty fish and chips and the gluten-free dessert was divine. Highly recommended.
This is a very good restaurant! Tasty coffee with extras, delicious food, especially the schnitzel with fries and salad! Friendly and efficient service. And the restaurant looks like a museum. In a word, top-notch!!