The food incredible. The thing is we arrived at 21:10 while they open by 22:00 and we were told that the kitchen is about to close so we could order only 1 course.
Unfortunately, a very disappointing lunch at De Willem. We ordered two chicken brioche buns and French fries with Joppiesauce. From our seats, we could look into the kitchen and saw our sandwiches sitting under the warming lamp for at least 20 minutes, while staff regularly walked past them. In the end, we were served exactly those sandwiches.
The result: tough and dry bread, limp French fries consisting mainly of grit, and a discolored layer on the sauce. Because we were incredibly hungry by then, we only ate the chicken. The bread and virtually all the fries were left untouched.
During the meal, no one came to ask if everything was to our liking or if we wanted anything else to drink. Consequently, we were never given a moment to indicate that something was wrong. That is why I politely mentioned this when settling the bill, expecting that at the very least the virtually untouched fries would be removed from the account. But no, the bill was placed on the table and the employee asked if it might be due to ‘rush hour’. That was absolutely not the case. Beautiful location, but truly substandard in terms of food, service, and handling of complaints.
Very nice; I knew this place from lunches on the beautiful terrace, but now during the winter months they also serve a menu in the chic rooms inside (so not directly on the terrace). Very beautiful and very quiet, which was nice for us as we were with a hearing-impaired person, who found this very pleasant. The menu was excellent; the fried gnocchi starter and the dessert stood out in particular. The Grüner Veltliner offers very good value for money.
We had made a reservation for a group of 20 people. The table that was set did not accommodate 20 people. We could sit very warmly upstairs, but there were only 2 waiters, so serving upstairs was really not an option.
There was no other possibility except for 2 separate tables for a family lunch.
We went upstairs anyway and just took our own order.
Serving the drinks was even worse. When we had already received our food, the last person got their drink and the ordered table water.
The pizza was not worth the price; it had very little flavor. When we still wanted to finish with coffee and tea, the bill had already been paid, and I was given a fresh mint tea as the last order, while the lady behind the bar had first loaded the dishwasher and her colleagues had already started eating their food.
It seemed as if the customers didn't interest them at all. This is the last time for us.
Don’t get me wrong, the foods tasted good. The noodles has chewy textures and it’s claimed to be homemade. But I was a bit shocked with the price. The prices of adds-on are not clear and explicit. I paid almost 30€ for myself. Only order one portion of bakmi, one stuffed tofu and one drink. For the price honestly I would expected a
bigger portion.
The owner is very friendly and the restaurant looks nice and clean. However, I would suggest them to display clear pricelist of all the dishes and slightly adjust the portions. It was just okè, but maybe would be my only visit out of my curiosity. I hope the best for the future.
I haven't been here, but I have the following observation: Cancun on the Yucatán Peninsula is the land of the Mayas. However, there isn't a single dish from the fantastic Mayan cuisine on the menu, such as Cochinita Pibil, Poc Chuc, or Sopa de Lima.