The woman at the drive-in did not speak Dutch; you ask for a menu, but then she doesn't ask what kind of drink you want, such as a large menu, or what kind of fries you want. She was also very hard to understand, and the order did not appear on the screen.
Then you get to the counter, and she comes over with a cola. I pointed out that she hadn't asked me about the drink. To which she replied that I wanted a menu, and that includes cola. I pointed out that I could choose a different drink, which she agreed with. Subsequently, I received the correct drink. When I was finished, I looked for a napkin, but there wasn't one included.
Pure amateurism.
I was in the area during the third week of August. I went to San Giovanni several times — the food was really good and the prices were very affordable. I really enjoyed it! Greetings from Brazil!
Please help your staff during the busy summer period. During the morning rush, two baristas are clearly not enough to handle the volume of orders. It took 30 minutes before we received our cappuccino. With some extra staff, the wait time would likely be much shorter and the experience much better.
Tonight, my friends and I dined at Bodega y Tapas on Poelestraat. Unfortunately, my friend developed severe back pain during dinner, possibly related to her kidneys. Because her condition rapidly deteriorated, we decided to go straight to the emergency room.
We explained to the staff what was happening and asked if there was any compensation available, as we had only been able to eat two rounds. Without any empathy or discussion, our request was immediately rejected, and we had to pay the full amount, even though we barely enjoyed our evening.
We understand that restaurants have rules, but in exceptional circumstances, some flexibility or customer service would be appropriate. It's a shame, because this isn't what you expect from a restaurant where hospitality should be paramount.
Onvriendelijk personeel, we hadden bij een winkel een wafel gehaald en wilde dit samen met een drankje wat we bij dit café bestelden buiten opeten maar werden onvriendelijk en dringend verzocht om het terras te verlaten
What we ate was fine.
We had to place the sandwiches on a napkin on the tray.
You normally always get a sheet of paper for this, don't you?
The cashier was stressed.
Simply irritated with us.
Not nice.