This place has gone downhill since the takeover. I ordered food for pickup at 12:00. Upon arrival, they were under the impression that it was supposed to be a delivery. The confirmation email clearly states PICKUP (as I have done before). On top of that, I did not receive any extra shawarma, even though I had ordered it. I tried calling them, but unfortunately, the phone didn't ring.
It’s a right mess in there. There are food scraps on the floor, on the tables and on the chairs. Even the area where the food is prepared is littered with food scraps. Burgers are prepared on a piece of paper, but wraps are made straight on top of the food scraps. It took 25 minutes for the ice cream and biscuits we’d ordered to be "served". The ice cream was ready after 20 minutes, and after 25 minutes it turned out that they’d run out of biscuits (and the ice cream was half melted).
Asked on the phone for a custom-made chicken pizza... they made things very difficult. We needed to know the name of the pizza... said 30 times: "We want a lot of chicken on it!" Eventually, it took ages; called twice and got voicemail. Called from another number and they answered immediately. "Oh, for that street, it's already on its way." When the pizzas finally arrived, I think we had to imagine the (a whole lot of) chicken. It was enough to make you cry.
Toon van de eigenaar naar klanten is abnormaal onbeschoft. Scheld ze voor het minste en geringste verrot om ze daarna bijna letterlijk de zaak uit de schoppen.
Incredibly bad. We order, pick it up ourselves, and pay. They just leave it on the counter for half an hour; nothing is announced, saying we left it there, and no compensation is offered either.
It is certainly not clean there either.
Their focus is on delivery; pickup is too much of a hassle.